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Bilingual Client Success Specialist (English/French) Join SAVARD Personnel Group - where your skills are valued! We are seeking a Bilingual Client Success Specialist (CSS) to join our team in Toronto. This role plays a critical part in delivering exceptional service to our clients by supporting both operations and sales. The CSS works cross-functionally with internal teams and carriers to provide strategic solutions, ensure accurate billing and reporting, and exceed client expectations. This is a full-time, permanent, in-office position Key Requirements:
Fully bilingual in English and French (written and verbal)
Minimum 2 years of account management or customer service experience
Bachelor’s degree required OR 2–3 years of relevant experience in lieu of degree
Experience or education in transportation/logistics preferred
Strong client relationship management skills with a customer-first mindset
Ability to analyze, audit, and process detailed billing and service data accurately
Experience collaborating with internal teams and external partners (carriers/vendors)
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Comfortable working with CRM systems (Salesforce experience is an asset)
Highly organized, detail-oriented, and able to manage multiple priorities
Strong problem-solving skills with the ability to troubleshoot independently
Professional communication skills with the ability to present to business users and decision-makers
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